During the past week, Microsoft took measures to reduce its workforce by 1,000 employees, mainly focusing on the sales and customer service departments. These job cuts were in addition to the 10,000 positions the company had planned to eliminate earlier in the year. Such adjustments are a customary practise for Microsoft at the beginning of each fiscal year, which commenced on July 1.
As part of the recent layoff, Microsoft made the decision to close its digital sales and success group, which had an impact on the sales and customer service teams. The company also did away with the customer solutions manager role, transitioning some employees to a newly created position called customer success account management. Furthermore, the engineering project managers and marketing department employees were also affected by the restructuring.
Last week, Microsoft reduced its workforce by 276 employees, with a particular focus on the customer service, support, and sales teams. The layoffs were attributed to the company’s ongoing organisational and workforce adjustments, which they consider necessary and a regular part of their business management process. Microsoft reiterated its commitment to investing in strategic growth areas and continuing to provide support to customers and partners.
The job cuts primarily targeted customer support and sales roles across various teams, as evident from posts on LinkedIn.
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