State Bank of India is all set to undergo a transformation and re-orientation. As a first step towards the same, the Bank has come up with an initiative to understand what its employees feel about its work culture and conditions — an employee engagement survey. Based on the staff’s view and opinions, the Bank hopes to redraft its HR policies, grievance redressal mechanism, transfer processes, and so on.
The survey, called ‘Abhivyakti’, is a positive step in the right direction, without involving an external consultancy firm, to obtain employee feedback. Apparently, the frequent changes in customer-related processes and policies, changing terms and conditions, modifications in fees and fines, are making it challenging for employees to handle discontented customers. This is adversely affecting the motivation and morale of the staff.
Also, the work pressure and impractical deployment of staff, and transfer of staff throughout the year, are adversely affecting continuity of staff and familiarity for customers. It has been observed that the incentive-driven rewards and recognition system has been having more adverse effect on the team dynamics and spirit of the workforce. More transparency is required in the policies.
The survey to get a feel of the pulse of the employees will go a long way in helping the Bank improve the sense of belonging for the employees and also create more transparency in its systems and policies.
The Bank also aims to establish an environment where the staff feels free to communicate with others, irrespective of hierarchy. A more understanding and communicative culture in the Bank will ensure more employee involvement in its development and growth.