In the dynamic world of corporate hiring, discovering the perfect match for each employee can often feel like seeking a rare four-leaf clover. With over 14000 employees spread across the country, Jones Lang LaSalle (JLL) faced this challenge head-on. Their solution? Introducing a robust technology solution,’ powered by advanced AI driven talent mobility programme designed to seamlessly connect internal talent with available opportunities that best align with their skills and aspirations.
Driven by its commitment to fostering career growth, JLL recognized the need for a robust internal mobility programme to accommodate its extensive workforce. To move beyond mere good intentions, JLL enhanced its technological solutions AI advancement that effectively matches employee skills and aspirations with appropriate job openings. By combining precise algorithmic analysis and deep learning capabilities, JLL has revolutionised its internal mobility programme.
“With potentially thousands of applicants for a single position, AI tools help us filter out relevant profiles, This allows us to focus on a manageable pool of candidates and make informed decisions throughout the interview process.”
Meenakshi Cornelius, CHRO, JLL India
This rapid automation cuts through the clutter of manual screening, proving invaluable in a company like JLL where sheer volume can be daunting. But AI isn’t a black box. JLL prioritises customisation, regularly reviewing the tool’s design to ensure alignment with evolving business needs.
The matching process itself focuses on objective criteria, such as technical skills and certifications. But it’s not all about algorithms. Softer skills, such as leadership and presence, are assessed in subsequent interview stages.
“With potentially thousands of applicants for a single position, AI tools help us filter out relevant profiles,” explains CHRO Meenakshi Cornelius.
“This allows us to focus on a manageable pool of candidates and make informed decisions throughout the interview process.”
“With AI, we’ve achieved a massive reduction in screening time,” asserts Cornelius. “Our screening has become two times faster than our previous system.”
Hire Score’s interface is user-friendly, and extensive training sessions equip users with the necessary skills. User guides, detailed documents, and regular demos further facilitate effective utilisation. This approach has led to a significant increase in adoption, from 10 per cent initially to nearly 70 per cent currently.
However, AI can introduce biases. JLL combats this with a multi-pronged approach. First, the system’s input and output solely focus on skills and experience, excluding sensitive information like gender. Second, the company also tracks its diversity-hiring efforts through an internal dashboard, making data-driven decisions to continuously improve.
The results? Positive. JLL’s diversity ratio in India has increased by 2 per cent in just 11 months, while their retention rate has enjoyed a 4 per cent boost.
But technology alone isn’t enough. JLL fosters a culture of openness and accessibility, encouraging employees to explore career opportunities independently. Managers and HR are kept informed of employee aspirations, creating a supportive environment for internal mobility.
JLL’s AI-driven redeployment programme is not just about efficiency, but about empowering employees to find their perfect fit within the organisation. By combining tech-powered matching with a culture of growth and inclusivity, JLL has created a winning formula for a thriving and engaged workforce.
This AI-driven Redeployment Solution not only streamlines JLL’s internal hiring processes but also facilitates the return of former employees, showcasing the tangible impact of AI on talent management and career advancement within the organisation.
The Redeployment Solution extends beyond specific management levels, recognising that the majority of JLL’s workforce lies in junior staff. Common sessions for managers, users, and HR ensure consistent messaging and programme navigation.
“This improvement is attributed to our ability to provide career growth opportunities within the organisation, discouraging employees from seeking opportunities elsewhere,” concludes Cornelius.
With its focus on efficiency, inclusivity, and employee growth, JLL’s Redeployment Solution serves as a powerful example of how AI can be harnessed to empower human potential within the workforce. As organisations navigate the ever-evolving talent landscape, JLL’s innovative approach offers valuable lessons in leveraging technology to foster a thriving and engaged workforce.