Responsibilities:-
- Act as a primary HR point of contact for manager and employee in understanding the questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials.
- Manage the quality of employee data in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits
- Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity.
- Ensure maximum employee satisfaction by ensuring interactions with employees with quality & timely response. Consistently provide impactful employee experience.
- Build, organize and review knowledge base content, being the gatekeeper and publisher of KB, and ensure the promotion of direct accesses.
- Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
- Resolve non-standard employee inquiries independently, identifying the best means to find expert support internally or externally
- Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services
- Support continuous improvement activities to further simplify and standardize processes
- Provide transactional Human Resource support using Workday across all processes and business units in a service center environment
- Responsible for Human Resource services standard reports
- Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together
- Initiating and leading process improvement projects to release capacity for the incoming new processes
- Perform any other duties deemed reasonable and necessary by the business
Qualifications & Skills:-
- Bachelor’s degree in human resources, Business Administration, or a related field.
- 4+ years of experience in HR operations or a similar role.
- Proficiency in HRIS software like Workday and Microsoft Office Suite.
- Strong understanding of HR policies, procedures, and best practices.
- Excellent communication and interpersonal skills.
- Detail-oriented and highly organized.
- Ability to handle sensitive and confidential information with discretion.
Location:-
- Bangalore, India.
Company Overview:-
RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.