Resolve first Line HR requests in line with turn-around time SLA’s, standards and policies. Transfer specialist cases to PS Second line specialist as appropriate and communicate effectively with managers, employees and on Site HR.
This activity is all about managing the HR-cases:-
- Take, investigate and resolve first line calls and e-mails to the HR Services desk in line with turn-around time SLA’s and quality standards.
- Take on first-line questions and cases and register and control client cases in the administrative system.
- Provide customers with information or advice in case of first-line questions and cases and/or refer complex questions or questions that require follow-up to second line specialist.
- Interpret and apply HR Policy and procedures to advise managers and employees on Basic HR queries.
- To maintain employees files, scan and attach relevant documents to employees files, if necessary
- Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and make a suggestion for improvement to the team leader.
Manage Other HR Operations Process :-30% of Time:-
- Manage Onboarding/Offboarding process
- Manage Retirals process
- Participate in various HR Projects and execute assigned project activities
Knowledge, Qualifications & Experiences:-
Education & Major:-
- Management Major and related, with college degree or above.
Language skill & certificate:-
- Fluently verbal English, and good business English writing.
- Standard mandarin degree is preferred
Related working experience:-
- 3-5 years relevant HR working experience
Computer skill & certificate:-
- Good knowledge of Microsoft Office Application and HR related technology, including payroll system, employees master data system and others.
Skills & Compentencies:-
- Broad knowledge of all working and system processes within the HR services organization;
- Familiar with national & local labour related laws, as well as company HR policies
- Strong data sense and focus on details
- Excellent process management skill, and good follow-up skill;
- Good analytical and problem solving skill;
- Good listening and communication skill;
- Customer manic with good service attitude;
- Good team player and discipline;
- Pursuit for executional excellence;
Special features:-
- Reasonable gender and personality proportion in the team should be considered in the staffing
Location:-
- Gurugram, India.
Company Overview:-
We’re in a unique position to show how passionately we care about society, the world we live in and making new discoveries. By using the transformative power of paints and coatings, we can deliver the sustainable and innovative solutions that our customers, communities – and the planet – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations. For more information please visit www.akzonobel.com