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    Home»News»Air India chief Rajiv Bansal warns employees against performance lapses
    News

    Air India chief Rajiv Bansal warns employees against performance lapses

    mmBy Prajjal Saha | HRKathaSeptember 4, 20172 Mins Read1104 Views
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    Bansal has initiated steps to cut down costs at various levels and focus on bettering on-time performance.

    Warning employees against any lapses that may hamper the performance of the airline and customer satisfaction consequently, Air India chief Rajiv Bansal has said the airline will “act on those who fail to act” in ensuring on-time flights.

    Bansal, who took over the reins of the disinvestment-bound national carrier less than two weeks ago, has initiated steps to cut down costs at various levels. He aims to focus on bettering on-time performance (OTP), increasing passenger yields and improving customer satisfaction.

    The airline operates nearly 400 flights every day, but has been facing flak for delays for some time now. The chairman and managing director of the airline stressed that whatever action is required will be taken to ensure quality in ground handling, crew, in-flight, engineering checking and food supplies, among other aspects. The chief confirmed that the message has been strongly conveyed across levels.

    Bansal also shared that although Air India has some great time slots, the delay in flights can kill the value of the slot. The OTP of Air India’s domestic flights from four metro airports stood at 65.5 per cent in July, way lower than many other local carriers, according to the official data.

    Asserting that there will be zero tolerance for flight delays due to issues of ground handling and technical glitches, Bansal added that these are matters internal to the company and will be taken care of.

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    Prajjal Saha | HRKatha

    Dr. Prajjal Saha, editor and publisher of HRKatha since 2015, leverages over 25 years of experience in business journalism, writing, and editing. He founded HRKatha to provide insightful analysis on the evolving workplace. With expertise spanning HR, marketing, distribution, and technology, Saha has a deep understanding of business dynamics. His authorship of the acclaimed Marketing White Book highlights his versatility beyond HR. A trusted voice across industries, his clear and thoughtful commentary has earned him a reputation for thought leadership, making him a reliable source of knowledge and insights for professionals navigating the complexities of the business world.

    1 Comment

    1. K. Ravichandran on September 5, 2017 7:24 am

      Some suggestions for improving the efficiency:
      1. Design & Introduce VRS and get rid of the unwanted and under-performing staff/ employees.
      2. Request the Government to do away with free air tickets for MPs, MLA, government staff. No free tickets to anyone.
      3. Streamline the free air tickets entitlement to the airline staff and make it really requirement basis. This entitlement needs to be cut by 70%.
      4. Link salary, perks and allowances to performance of each and every employee to improve ground handling and flights delays.

      Reply
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