Virtusa Corporation, a global provider of digital strategy, digital engineering, and IT services and solutions, today introduced its 24/7 COVID-19 Care portal with personalised features designed to help ensure the safety of employees during the pandemic. This is just one among the several measures the Company has taken to help employees amidst the raging pandemic.
What makes this initiative unique is its personalised approach for each member of the team, as well as families, ensuring no one is left out. With 24/7 live support and assistance, the portal and call centre track all queries logged and the data of team members in relation to vaccinations.
The 24/7 COVID-19 Care portal initiative is led by Sundar Narayanan, chief people officer, Virtusa, along with other local leaders and volunteers.
“Every day, we review the dashboard with our goal being to create a perfect model that introduces more offerings over time to be certain every Virtusan and their family is taken care of,” says Narayanan. “The objective is to build a scalable, replicable and digitised model that can be perfected on the go and used in any crisis situation around the globe,” he explains.
Virtusa has created a war room to dispense a range of COVID-19 care and services, including pre- and post-COVID-19 care in hospitals, homes and quarantine centres. Additional help is also being provided in terms of transport, medication, food, assistance in procuring hospital beds, ambulances, oxygen cylinders and homecare. Till date, the Virtusa team has been successful in its efforts to provide assistance whenever requested.
A critical part of this effort is the makeshift COVID centres that were created for employees in isolated parts of the Virtusa facilities in Chennai and Hyderabad. These facilities are supported by Virtusa staff and medical experts from renowned hospitals of the region. In addition, an active database of Convalescent Virtusan Plasma donors is also being maintained.
As Narayanan points out, “At Virtusa, it is our endeavour to provide the best of care to our Virtusa family. This means that everyone has access to best-in-class healthcare from the safety of their homes.”
Virtusa has placed orders for oxygen concentrators to be made available for support in medical emergencies. Free on-line consultation with doctors, nutritionists and well-being experts is available around the clock. That is not all. Virtusa is leveraging its employee-welfare fund to help with medical exigencies, as well as Virtual Connect initiatives for mental and physical well-being that are being offered to any team member in need. All of this is being done while keeping delivery and customer centricity intact.
Insurance and vaccination
Earlier, Virtusa conducted a vaccination drive for team members and their families in partnership with hospitals. The Company also introduced the Home Quarantine medical insurance policy.