The HR Specialist is accountable for ensuring the TAT, Productivity and Data quality for their team processes and ultimately satisfies our customers. The HR Specialist will handle / manage critical processes within the team, handle escalations, give immediate attention for urgent requests and provide solutions, checking, etc and in addition may manage selected projects.
Key Responsibilities:-
- Ability to learn the HR process quickly.
- Should own the process and handle each case as a priority.
- Strong individual engagement with team members
- Should meet the SLA with 100% data quality for all transactions.
- Identify and removes process wastes / process improvements.
- Successfully implement best practices into own team and migrates them to other teams / units.
- Use customer feedback to continuously improve the processes.
- Should give the immediate attention for escalations and queries.
- Processing and Decision making as per the Departmental Operating Instructions manual and within the timeliness and accuracy standards specified.
- Continuous Improvement in Productivity to the standards prescribed from time to time.
- Ensure appropriate and adequate documentation is in place for process actions.
- Priorities and schedule own work accordingly to meet workload peaks and troughs.
- Communicate own work plan issues and escalates potential bottle-necks.
- Ensure the TAT and data quality through checking process.
- Create best practices around the management of risk.
- Identify and removes process wastes / process improvements.
- Act as an escalation point for errors and queries.
- Always upholding the Values of the Group and Company.
- Compliance with all applicable Rules / Regulations and Company and Group Policies.
Regulatory and Business Conduct:-
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders:-
- GPS HR Leads, Country Heads of HR, HR Service Delivery Country Heads, Risk, Compliance and Regulatory teams
Other Responsibilities:-
- Embed Here for Good and Group’s brand and value.
- Collectively responsible for delivering efficiency, quality and service goals and targets associated with the function.
Our Ideal Candidate:-
- Any Graduate, preferably postgraduate in Human Resources,
- 2 years work experience in the area of data processing Operations in BPO / Banking / Recruitment / HR Consulting companies.
- The ability to engage with directors and managers at all levels across the wider business to achieve goals and objectives.
- Has in-depth knowledge of one or more process / products and is regarded as an expert.
- Excellent spoken and written communication skills, including effective questioning and active listening.
- Demonstrates excellent customer relations skills.
Role Specific Technical Competencies:-
- Project management
- Service Delivery and Operations management
- Business Strategy and Model
- PeopleSoft / SuccessFactors knowledge
- HR Process knowledge
- Business Governance and support
Location:-
- Chennai, Tamil Nadu.
Company Overview:-
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
1 Comment
I’m very much interested to join in hr operations team I do have 2years experience in operations in that 6months experience in banking sector.