What does ‘undue hardship’ mean? An employee requests an adjustment to continue working effectively. The organisation wants to help, but…
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What do ‘microaffirmations’ mean? A manager credits an employee whose idea was overlooked in a meeting. A colleague listens without…
What does the ‘GRPI model’ mean? When a team stops performing, the explanation often comes quickly. People are not communicating.…
What does ‘affinity bias’ mean? Affinity bias is the tendency to feel more positively towards people who seem familiar to…
What does ‘dominant anxiety’ mean? Every major workplace transformation produces several reactions at once: curiosity, excitement, scepticism, resistance and fear.…
What do ‘managerial augmentation’ and managerial substitution’ mean? Managerial augmentation and managerial substitution describe two different ways technology can change…
What does ‘career lattice’ mean? The career lattice replaces one of the most enduring images of professional life: the ladder.…
What does ‘delayering’ mean? Delayering is the deliberate removal of levels from an organisational hierarchy, usually by reducing management positions…
What is the Bradford Factor? The Bradford Factor attempts to turn employee absence into a number. The formula gives greater…
What does ‘precision learning’ mean? Traditional corporate learning begins with a programme. Precision learning begins with a gap. The idea…
What does ‘bot sitting’ mean? Bot sitting is the informal term for the work employees do supervising artificial intelligence (AI)…
What does ‘change agility’ mean? Change agility is the ability to adapt quickly and constructively when circumstances shift. It is…
What does halo-horn effect mean? The halo effect occurs when one positive quality influences how we judge everything else about…
What does ‘downshifting’ mean? For decades, career success followed a familiar formula: work harder, earn more, get promoted, repeat. Downshifting…
What are ghost jobs? Ghost jobs are vacancies that appear genuine but are not actively being filled. They remain on…
What does it mean? For decades, careers resembled ladders. People climbed one rung at a time, usually within the same…
What does ‘grey beard’ mean? In HR, a ‘grey beard’ is more than an experienced employee approaching retirement. The term…
What ‘humanocracy’ mean? Humanocracy is a management philosophy that argues organisations should be designed around people rather than bureaucracy. Instead…
What does sensemaking mean? In modern complex workplaces that are not just fast changing but also filled with competing priorities,…
What does ‘navigating the grey’ mean? Navigating the grey refers to the ability to manage uncertainty, balance competing priorities, and…
What does ‘rage applying’ mean? Rage applying refers to the impulsive act of applying to multiple jobs out of frustration…
What is the hub-and-spoke model? The hub-and-spoke model is a way of organising systems around one central point, the hub,…
What does ‘cultural intelligence’ mean? Cultural intelligence, often called CQ, refers to the ability to work effectively across different cultural…
What does ‘at-will employment’ mean? At-will employment is an American employment practice under which either the employer or employee can…
What is the meaning of ‘upward conversations’? For decades, knowledge in organisations flowed from top to bottom. Experience was presumed…
What does ‘executive courage’ mean? Executive courage is the capacity to take difficult decisions in the face of risk, uncertainty,…