Home services startup, Myla.in, has launched a special soft skills training programme for digital empowerment of its employees, blue-collared workers, and gig staff. They conduct these training programmes every weekend. With a mission to empower grass-root service providers digitally and transform the way services are delivered to the customers, the Dehradun-based startup actively tries to turn the dream of Digital India true.
Till date, Myla.in has trained over 1,000 service providers by imparting them a soft-skills training programme over Zoom and Google Meet. Myla.in also provides self-help videos that explain some common in-person meeting etiquette such as greetings, general introduction, service explanation, Covid etiquette, and so on, which help to build trust and rapport with the service providers and customers.
Speaking about the programme, Ankit Rathi, refrigerator repair, Myla.in said, “It is amazing working with Myla.in. They have an encouraging and supportive leadership team and their soft skills training program along with tutoring videos have really improved my communications while engaging with clients. It is definitely a place where I have learned and grown professionally.”
Commenting on the launch, Amit Kulchand, founder & director, Myla.in said “Myla.in is working to empower the vendors and staff with soft skills, etiquettes, developing easy resolutions for customer issues, and other life skills to make sure that they meet the requirements of the jobs of the future. In this initiative, Myla.in is putting in efforts to proactively develop and implement new-age, sustainable skill development programs via interactive training sessions by integrating digital solutions for scalability. This is one of our efforts directed at answering the Prime Minister’s call to help the nation achieve the 5 trillion-dollar dream by 2025.”
The approach of the founders of Myla.in is to empower the unorganised service providers of India with the end-to-end digital capability of their own. In this regard, they are aiming not only for the domestic market but also for the global market.
The timing of the announcement coincides with Prime Minister Narendra Modi’s call for expediting the skilling, reskilling, and upskilling of people to survive and grow in this cut-throat competition through the Skill India Initiative. Declaring skill development of the new generation a national need, he called skilling the foundation of Aatmnirbhar Bharat.