EY and Microsoft have partnered to create an intelligent payroll chatbot for the next-gen payroll platform to address the issue of organisations struggling to effectively answer employee tier-1 questions due to various reasons. The EY intelligent payroll chatbot will use azure openAI service and EY payroll expertise to modernise payroll employee care, automate payroll administrator controls, and provide strategic insights for workforce development. The chatbot will enhance employee satisfaction and first-contact-resolution KPIs by over 50 per cent, based on proof-of-concept findings.
The EY intelligent payroll chatbot will be incorporated into the EY employee experience mobile and web applications, which offer compliant pay slips, tax documents, and insights to employees in 159 countries and 49 languages. Additionally, EY and Microsoft will collaborate further to create LLMs and new AI tax applications to formalise EY’s top practices on tax and payroll intelligence.
EY and Microsoft will continue to develop LLMs and new AI Tax applications to codify EY leading practices around tax and payroll intelligence. EY is committed to using advanced technologies and generative AI to improve the client experience. Microsoft is excited to be a part of this collaboration, which utilises azure open AI service to deliver innovative regulatory compliance solutions that take advantage of the world’s most advanced AI models. The EY intelligent payroll chatbot uses LLMs to understand the ontological structure of an employee’s pay slip, and azure openAI services helps EY responsibly build the latest generative AI into their solutions.
