HCL to improve employee lifecycle through ‘Hire to Retire’

The platform uses artificial intelligence, machine learning and gamification techniques to gauge employee sentiment, and thus, reduce attrition

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HCL Technologies, is looking at a technology makeover in a bid to improve the attrition rate. It is employing artificial intelligence (AI) and machine learning (ML) tools along with gamification techniques to sense and deal with employee dissatisfaction or discomfort.

The technology ramp up will also involve the use of advanced techniques for hiring, onboarding and training, and thus arrest the rising attrition.

The information technology services multination is trying to enhance the employee experience on the whole with this improved interface, which will reportedly be implemented with the help of EY.

The Company has already invested $20 million on employee welfare services including vaccination drives and healthcare. Now, it will focus on various measures to retain talent, given that it posted an attrition rate of 20 per cent in the October-December 2021 period.

With the new interface in place, the entire employee lifecycle from hiring to retirement will witness a massive improvement, as the Company will be able to read and understand the employees better. If there is any issue, it will be identified on time and addressed so that employees are prevented from resigning and leaving. The responses of employees to certain questions will let the Company know their comfort level.

For FY23, HCL plans to take on 40,000-45,000 freshers, which is more than double the target for FY22. It also intends to expand into other geographies in the next couple of quarters to access diverse talent and skills.

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