Think Employees, Think Customer: Syndicate Bank

In order to avoid much human contact, Syndicate Bank and Indian Bank has urged its customers to use digital payments till the situation is under control.


While the corporate world is grappling on business continuity amidst the 21- day lockdown, and the fight against coronavirus, here is a PSU bank that’s thinking of its employees first. Syndicate Bank has announced that special leave for employees in need.

The bank’s MD & CEO, Mrutyunjay Mahapatra, tweeted, “As an employee friendly measure during the crisis, in @syndicatebank, all physically challenged, visually impaired and pregnant employees have been allowed special leave with pay till further orders. #syndians, Please stay safe and maintain social distance.”

The PSU-bank  has also put employee safety on top priority. In order to ensure minimum human contact, Syndicate Bank has restricted all forms of non-digital modes of banking such as ATM, branch banking and door step banking and may even temporarily suspend them, if need arises.

However, banking through digital channels like mobile and internet banking shall remain open.

Another PSU bank, Indian Bank will grant paid leave to employees who test positive, until the treatment is over. The bank has also partnered with a few hospitals for preliminary consultations of employees with symptoms.

Indian Bank has rolled out its ‘Pay Safe – Stay Safe’ campaign to provide medical support to its staff and customers, respectively.

Indian Bank MD and CEO, Padmaja Chunduru says, “We are concerned about the well-being of our customers during these trying times and hence, request them to opt for the Banks’ seamless Digital Banking Services (DBS).” While 50 per cent employees will be present in each branch every day, offices have been advised to put down the shutters by 7 pm.

Private banks, ICICI Bank, HDFC Bank and Kotak Mahindra Bank are also promoting social distancing and urging customers to use internet banking and mobile banking facilities instead of visiting the branches.

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