In a major stride towards AI-led transformation, Standard Chartered has launched SC GPT, a generative AI tool designed to enhance productivity, drive innovation, and deepen client engagement across 41 markets globally.
The bank’s new AI platform is set to benefit more than 70,000 employees, streamlining operations, enabling smarter sales and marketing initiatives, accelerating software development, and bolstering risk management. SC GPT is a cornerstone in Standard Chartered’s broader digital strategy, aimed at embedding AI responsibly and efficiently throughout its global business.
“SC GPT reflects our people-first philosophy and our commitment to deploying AI in a thoughtful, ethical manner,” says Mohammed Rahim, group chief data officer, Standard Chartered in an official communique. He underscored that the tool has been developed with rigorous governance structures and is aligned with the bank’s responsible AI framework, which aims to eliminate bias and promote transparency and fairness in AI applications.
Beyond its enterprise-wide roll-out, Standard Chartered is working on a tailored version of SC GPT that will integrate proprietary Group data to address specific business challenges more effectively. Local teams will also be empowered to build market-specific solutions, particularly in areas such as digital content generation, customer enablement, and multilingual support.
Group CEO Bill Winters describes generative AI as an “operational imperative” for banks, calling it transformational for areas such as cross-border and affluent banking. “By responsibly deploying GenAI, we’re not only creating efficiencies and improving service delivery but also strengthening our position as a digital banking leader,” he notes. “This is only the beginning. Our AI journey will continue to evolve, driving long-term value for clients, colleagues and communities alike.”
The Bank has plans to extend SC GPT to 10 additional markets in the coming months, reinforcing its ambition to lead AI adoption in the financial services sector.
