How ChatGPT can benefit HR

The bot is definitely capable of helping the HR department in certain ways


People are raving about the AI chat bot, ChatGPT. Its interactive features and in-depth responses have taken the internet by storm. While the bot is definitely capable of helping organisations in certain ways, the HR department may stand to gain significantly by it.

So, how can ChatGPT help or benefit various HR activities?

“The AI bot is surely capable of managing and accomplishing the fundamentals of base HR processes, feels Prabir Jha, founder & CEO, Prabir Jha People Advisory

Provides answers: With its interactive nature, ChatGPT can give answers to the ‘What’, Why’ and ‘How’ of various HR tasks. For instance, it can provide guidance on how to go about the recruitment process, outline strategies to be included for performance management, and even help decide on compliance, allowing the HR professionals to focus more on the strategic initiatives.

Manages transactional tasks: Agreeing fully, Sunil Singh, Senior HR leader and founder MindStream Consulting, says, “The AI Bot is highly capable of managing the transactional HR tasks, and hence, it will impact numerous functions engaged in transactional recording of data.”

“The AI bot is surely capable of managing and accomplishing the fundamentals of base HR processes.

Prabir Jha, founder & CEO, Prabir Jha People Advisory

Helps in recruitment: It can provide the required competencies for a certain role and even list out specific questions that the interviewer can ask while hiring for a particular role. Given the summarised and to-the-point answers it offers, it is certainly a quick and better help.

Accurate, automated response: Another great advantage of the algorithm is that it can assist HR departments with automated responses to common employee queries, freeing up time for more critical tasks. Since it’s a conversational bot, it responds much faster and with the accurate answers.

Onboards new hires: For instance, it can be used to provide new hires with onboarding information, including company policies, procedures and culture. This helps to ensure that new employees are fully informed and prepared to begin their new roles.

Ensures employee engagement: Another big benefit of the AI bot is that it’s an amazing tool to create employee engagement within an organisation.

It can be integrated with a company’s employee-feedback system to automate the collection of feedback from employees and provide insights into areas for improvement. “Just the way people respond in a WhatsApp group, choosing any one particular activity or thing, they can now do it on ChatGPT,” explains Singh.

Can derive employee feedback: It can generate and circulate surveys and polls among staff, giving visibility into their thoughts, feelings and satisfaction. Additionally, it can connect with a firm’s learning management system or LMS to offer continuous training and growth opportunities to employees and point out their areas of interest. It can also analyse employee-leave patterns, attendance and break habits, and alert any employees who may not be meeting expectations. Such detailed information can streamline operations by retaining a motivated workforce and optimising their responsibilities.

“It will increase productivity and the quality of work of people. He feels that the AI platform is more like a ‘virtual guru’, capable of resolving any issue.”

Sunil Singh, Senior HR leader and founder MindStream Consulting

Improve performance: Sing believes, “Overall, it will increase productivity and the quality of work of people”. He feels that the AI platform is more like a ‘virtual guru’, capable of resolving any issue. However, people must know how to use it correctly. It’s important to ask the right questions to get the right and accurate answers.

It will establish a comprehensive framework, so that next time people don’t have to start from scratch or outsource any services. “This benefit is not confined to the HR world alone. In fact, using this algorithm, all data professionals can gain immensely,” says Singh.

The programme is useful for every sector engaged in transactional recordings of data. For instance, it can be to write a financial proposal, outline the process of warehousing, or maybe even create a press release for a foreign ministry. This is a text-analysis tool that looks for the data on the Web, and then compares and gives answers in a formatted way.

He feels that other functions , which are more engaged in the logistics, may have a better view with the chat bot.

For instance, if civil engineers wish to know what form of bridges they should create in a particular topography, they can look it up on ChatGPT.

“ChatGPT will be able to give lots of information on everything that is hard or repetitive, and possibly set the benchmarks. However, the ‘soul of good HR’ can’t be replicated with the AI bot,” declares Jha.

Since the AI bot has just been launched, people are a little too excited and agitated about the brilliance of it, feels Jha.

The administrative part and the basics may be improved using the tool. However, it’s going to be a big challenge in outing that information to life in an organisation or implementing the same information in a more strategic way. A tool bereft of emotions will not be able to give that personal touch, or value. It will not be able to offer human judgement or decision-making capabilities.

To the extent of processes and procedures, or basically hard ‘black and white’ tasks, the tool can be used to improve and automate. However, how exactly companies will integrate it within its most significant function, the HR, is still a bit too early to say.

“It’s only just the beginning,” states Singh. “For now, the tool is just confined to text analysis, but there will be more to look forward to — diagrams, graphs, images — that will make it visually strong as well,” he says excitedly.

As Jha rightly points out, “Since, the platform’s data is still confined to 2021, it needs more work”.

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