Responsibilities:
- Independently manage a team of 20-25 frontline staff who will be working on medical claim adjudication
- Organized daily team huddles, shared business process updates, and ensured new learnings were discussed with entire team.
- Formulating One-1 with individual team member and providing coaching and feedback
- Identify/formulating ongoing coaching /training and development need for team
- Build and maintain effective relationships with team, customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers etc.)
- Ensure Business matrix such production, accuracy, utilization, TAT, attendance, shrinkage, attrition, are achieved
- Analyze quality results error trends to Identify root causes and improvement opportunities
- Coordinate with the Team to identify process improvement opportunities
- Monitor, measure, and report Team performance metrics and implement Team incentive programs
- Ensured Inventory management and capacity planning, work allocation, follow-ups
- Interacting with the onshore team to understand and capture all requirements of the process
- Attend daily customer call to discuss business update & opportunities
- Partner with leadership to promote department revenue and business objectives
- Administrative responsibilities as assigned to handle sensitive information with the
- Prepare and review the weekly and monthly Quality Dashboards with onshore and offshore stakeholders
- Comply with the terms and conditions of the employment contract, company policies and code of conduct
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Qualification And Experience:-
- Bachelor’s degree with 5 – 7 years of U.S Health insurance experience
- Minimum of 18 – 24 months experience in Team Handling (Min Span of 15 people)
- Proficiency in MS Office & Good communication skills
- Sound Reporting/ MIS skills & excellent Interpersonal skills
Location:-
- Gurgaon, Haryana.
Company Overview:-
Optum is a health services and innovation company on a mission to help people live healthier lives and to help make the health system work better for everyone.
Optum, part of the UnitedHealth Group family of businesses, is powering modern health care by connecting and serving the whole health system across 150 countries. We combine cutting-edge technology, the world’s largest health care database and vast expertise to improve health care delivery, quality and efficiency. We are revolutionizing health care that serves more than 100,000 physicians, practices and other health care facilities, as well as 127 million individual consumers.