- Manage day to day issues, flag and mitigate them and manage escalations.
- Answer client’s calls and emails.
- Process client’s escalations.
- Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes.
- Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency.
- Analyze the related management reports to observe trends and introduce improvements.
- Manage processes according to Capgemini methodology.
- Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
- Continually seek out ways to improve Client satisfaction.
Primary Skills:-
- Demonstrate knowledge of processes and procedures relevant HR Administration, Workforce Planning, People Movements and Leavers & Reporting areas.
- Deliver high quality, professional and proactive day to day service to the Client, with agreed SLA’s.
Secondary Skills:-
- Build the positive and supportive team culture and help team to improve efficiency.
- MS Office, Process specific systems/tools, e.g., SAP, Taleo, TalentLink, Oracle.
Location:-
- Kolkata, West Bengal.
Company Overview:-
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.