We are reinventing customer service at PayPal to help make our services effortless, accessible, and essential for today’s customers and to fuel our goal of serving billions of people around the globe. We are creating effortless experiences by being customer champions in everything we build and deliver to attract, empower, enable, and engage people on our platform. We are daring to innovate and committed to partnering across the company to shift from transactional to relational service and to deliver our services consistently with quality and care because we value each customer as if they were our only customer. The client groups (3000+ employees) are based across the APAC region (India, Philippines, China and Singapore) and the workforce operate across evening shifts so some flexibility is required.
Core capabilities required:-
- Analytical and critical thinking with a metrics-driven approach to solutions and the ability to leverage analytics and insights to create compelling narratives for change to gain sponsorship.
- Develop and execute holistic talent plan for client group(s) – championing business outcomes and the employee experience
- The ability to root-cause issues, match people strategies to business strategies, and deliver global programs that drive results.
- A deep business acumen and the executional know how of building and growing businesses globally through the ongoing development and supports of its people.
- The ability to synthesize complex situations into a digestible format for the business leaders and their teams.
- Team oriented consensus builder who understands how to achieve buy-in from diverse constituencies, building bridges and designing “win-win” solutions across a matrix management organization.
- The ability to flourish in a rapidly changing organization and operate comfortably with ambiguity and complexity.
- Employee Relations.
Required Skills:-
- 12+ years of HR Generalist experience in roles of progressively increasing scope and in matrixed, high-growth organizations
- Experience in a strategic HR role with executive-level interface and a high degree of executive influence
- Significant depth in OD/Learning, Facilitation, Executive Recruiting and Employee Relations is desired
- A Bachelor’s Degree in Human Resources Management, Business Administration, or equivalent experience is required with a preference for an advanced degree in Human Resources or Business Administration
Location:-
- Bangalore, India.
Company Overview:-
We’re championing possibilities for all by making money fast, easy, and more enjoyable. Our hope is unlock opportunities for people in their everyday lives and empower the millions of people and businesses around the world who trust, rely, and use PayPal every day.
For customer service, find us on Twitter at AskPayPal. https://twitter.com/AskPayPal
For employment opportunities, check out our job openings in the ‘Jobs’ tab. We’re an equal opportunity employer that welcomes diversity, and offer generous benefits to help you thrive at work and in your free time.