Responsibilities:-
- Answer incoming tickets to Service Now in a professional and timely manner
- Make analyses and observations about the incidents area and nature, to propose changes in systems and processes to trigger actions, improvements and other measures
- Together with Global HR Process and System Specialists, contribute to digitalization and automation to met roadmaps and business strategies.
- Initiate and participate in pilots, sub-projects and/or business collaborations with the aim to develop and/or build system solutions and/or product developments.
- Test new features of Success Factor
- Work close with Global HRSC and Global Process Owners & System Specialist for the promotion of training material to reduce number of tickets.
- Provide support to employee life cycle from onboarding to off-boarding to APAC country HR’s. Create manuals, learning activities and/or videos to empower organizations proactively to get the most value out of the global HR applications and ensure the organizations has local/regional expertise to use the global HR applications in an efficient way.
- Be an ambassador for the global HR systems, such as Power BI, HR intranet, Service Now etc. and the first point of contact for users in Global Center of Excellence HR
- Design generate and be advisable on HR reports. Compile and submit reports to internal and external stakeholder to meet group and legal requirements.
- Continuously contributing to process improvement and to developing the offer and service to maximize the value and increase business performance
- This role requires work in night shift covering time zones of our customers from AME region.
- Be a role-model for data-driven ways of working
- Act as One HR through active collaboration with HR colleagues, locally, regionally and globally
- Actively contribute to the development of the Global Center of Excellence HR
Qualification And Experience:-
- Bachelor’s Degree in Human Resources or equivalent.
- Knowledge of SAP SuccessFactors tool is a must (Employee Central module, Onboarding module is a plus)
- Knowledge of Service Now will be added advantage
- Minimum of 1-3 years of experience.
- Good computer skills and proficiency in MS Office Applications.
- Excellent/ Good interpersonal, communication, collaborative and presentation skills.
- Goal-oriented, dynamic and high sense of responsibility.
- Able to work well under pressure, self-reliantly.
- Team and disciplined working spirits.
- Professional appearance.
- Ability to learn and deliver.
- Customer oriented approach to ensure internal customer satisfaction.
- Excellent written and verbal English skills.
- Awereness of ISO standards
Location:-
- Pune, Maharashtra.
Company Overview:-
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That’s why, with around 16,600 professionals in over 50 countries, Konecranes is trusted every day to lift, handle and move what the world needs. In 2022, Group sales totalled EUR 3.4 billion. Konecranes shares are listed on Nasdaq Helsinki.