How companies use technology to better employee experience

Air India and Mondelez International are going the artificial intelligence way to improve employee experience.


Air India, India’s flagship carrier, is all set to help redefine its employee experience and accelerate the Company’s digital transformation journey via a collaboration with a tech major.

The collaboration aims to use security tools to enhance all of Air India’s employee experience worldwide into one cohesive, collaborative and empowered unit.

It is a part of Air India’s multi-stage road map to becoming one of the world’s best airlines, with the plan itself being called Vihaan.AI.

The initiative is said to focus on providing a user-friendly digital productivity suite. This collaboration is expected to provide Air India’s employees with quality security, collaboration, integration and effective communication.

Satya Ramaswamy, chief digital and technology officer, Air India, seems optimistic that this partnership will bear fruit in re-imagining the employee experience and could work as a compelling proposition for prospective employees.

Meanwhile, Mondelez International is boosting its cyber security and employee experience using artificial intelligence.

According to Punit Jain, CTO AMEA, global digital workplace lead, Mondelez International, employee experience is becoming increasingly important because of the rapid pace of global change.

The Company is set to use the BigFix platform to automate the discovery and mitigation of possible threats, the firm said in a statement.

Mondelez International will be able to ensure a new more user friendly, personalised user experience and faster issue resolution for its 1,10,000 plus employees, across 79 countries.

The goal of the change is to establish a digital experience office to improve the dynamic nature of Mondelez International’s employee experience.

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