Concentrix, a global tech and customer experience (CX) solutions company, has revealed its plans to double its Catalyst team in India.
The newly-formed experience design and engineering team of Concentrix, Concentrix Catalyst, combines human-centred design, powerful data and strong technology to accelerate customer experience transformation at scale. Having hired over 300 new people in the previous quarter, the team currently employs more than 2,500 in India.
Over the next year, the Catalyst team will add more mid to senior-level software engineers, project managers and technical architects across a number of vertical markets including telecom and media, technology and software, fintech, transportation and logistics, industrial, retail and healthcare.
Ajaz Mohammed, head of delivery, Concentrix Catalyst, admits that “India is the epicentre of tech and innovation, where we see tremendous growth opportunities in both IP and delivery, driven from our centres in Bangalore, Hyderabad, Chennai and Kolkata”.
The Company that reimagines everything customer experience through strategy, talent and technology, anticipates “significant growth in the next 12 months to bolster our ongoing innovation, engagement and delivery capabilities to clients around the globe”.
The Catalyst team drives the digital capabilities business to accelerate CX transformation. Therefore, the Company is poised to take a leading stake in the $550 billion CX market.
Its ability to grow and innovate at scale around AI and advanced analytics, immersive experiences, intelligent automation, cloud and more will drive the expansion of its workforce.
Dinesh Venugopal, president, Concentrix Catalyst, says, “Since our inception, we’ve strived to become the world’s leading customer engagement company, rich in talent and diversity”.
He adds, “Expanding the tech talent of our Catalyst team in India will help us support the Company’s long-term vision to provide best-in-class CX services, on a global scale.”
Concentrix has been recognised for its diversity, women-friendly environment, and corporate culture. It has presence in over 40 countries and delivers services across six continents.