Twitter gets new grievance officer for India

Jeremy Kessel, who is Twitter’s global legal policy director, will take the place of Dharmendra Chatur


Jeremy Kessel, global legal policy director, Twitter, has been appointed as grievance officer for Twitter in India. He has replaced Dharmendra Chatur, who quit the post soon after taking on the role of interim grievance officer.

Having joined Twitter in 2009, Kessel handled legal policy, first as lead, then manager and senior manager, till he became director – global legal policy in 2016. It was only last year, in August, that he was promoted to senior director, global legal policy, with responsibility for Twitter Trust & Safety and Twitter Transparency Report.

In the initial years of his two-decade long career, Kessel has worked with Yahoo! as legal intern, as legal research associate for Palamida Inc., CLE counselor for, contractor at Google, and professional assistant with Custom Safaris.

A graduate in history from the University of Colorado Boulder, has studied law from the Santa Clara University School of Law.

In the first week of June, Twitter had been given one last notice by the Union Ministry of Electronics and Information Technology to comply with the new rules pertaining to social-media companies, which have been in effect since May 26.

The new Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 require the presence of a grievance officer. The social media platform had assured the Government of India that it would comply with the new rules pertaining to social-media companies and had taken on an interim resident grievance officer on contract, and that it was already in the process of appointing a chief compliance officer.

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