Between March and May, Flipkart, India’s homegrown e-commerce marketplace, claims to have hired 23,000 people across the country. The hiring has been done for various roles in its supply chain department, including delivery executives.
In an official communique, Hemant Badri, senior vice-president, supply chain, Flipkart, says, “The growing demand for e-commerce services across the country as people continue to remain indoors to fight the virus has necessitated a ramp-up of our supply chain, creating thousands of employment opportunities. All new hires will be covered with our healthcare and wellness initiatives to ensure their safety during these testing times.”
Now to train the new workforce, Flipkart is using a mix of classroom and digital training. These trainings are being undertaken through mobile applications such as WhatsApp, Zoom, and Hangout, along with Flipkart’s own Learning Management System (LMS). These training sessions span customer service, delivery, installation and safety and sanitation measures along with the handling of hand-held devices, PoS Machines, scanners, various mobile applications and ERPs. They are also informed and trained in the safety regulations and protocols around COVID-19 to ensure their and customers’ safety.