Given the surge in demand for services in the post-pandemic era, and attempts to build a cost-efficient workplace, global captive centres or GCCs in India are optimistic about their plans to hire for the next one year. In fact, eight per cent believe that their workforce will double over the next 12 months.
As per the India Captivating report by NLB Services, at least 1,500 GCCs have been set up in India, and they are all looking for high-quality talent. With these GCCs contributing over one per cent of the GDP of India, opportunities being offered by them are immense.
At a time when the world is fearing a recession, about 13 per cent of GCCs in India see their headcount increasing by 50 per cent, thanks to the abundance of talent available in the country. While 37 per cent of the respondents are preparing to increase their headcount by 25 per cent, about 21 per cent wish to add 10 per cent to their workforces. Only about five per cent seek to tread cautiously and not hire at all over the next one year.
Tech roles are in demand
Not only are tech and tech-fused roles the most in demand, they are also the most paid in GCCs.
The most in-demand role is that of the big data analytics manager, who may earn up to Rs 20 lakhs per annum. Next on the list of in-demand roles is that of an IT manager who commands about Rs 15 lakhs per annum, followed by full-stack developers who are paid Rs 14 lakh per annum.
Business analytics consultants are sought after in the BFSI sector and are paid about Rs 11.5 lakhs per annum, followed by area sales managers and MIS executives with annual payout of Rs 10.75 lakhs and Rs 9.5 lakhs per year.
Behavioural skills in demand
The demand for execution-level behavioural skills is more than that of leadership-level skills in GCCs
Communication skills, critical thinking skills and interpersonal skills are most sought after, and are equally important at GCCs, with 12 per cent each of the respondents seeking the same.
Planning and coordination skills, emotional intelligence and complex problem solving come next at 11 per cent each. About nine per cent respondents seek decision making skills, while eight per cent each seek cross-functional collaboration skills and people-management skills. About seven per cent look for the ability to create and innovate in talent.
New-age tech skills are less sought after
About eight to nine per cent of all respondents seek data science, data analytics, data engineering, statistical analysis and UI/UX design the most.
These are followed by skills in network architecture, Internet of Things, machine learning, and robotic process automation (RPA), with about five per cent of all GCCs preferring to hire talent in these areas.
Demand for augmented and virtual reality (AR/VR) and Web 3 specialists is low presently, but is expected to grow.