NICE cuts 500 jobs as AI reshapes customer-service business Layoff November 4, 2026 NICE, the Israel-founded customer-service software company, is laying off about 500 employees globally, or 5 per cent of its workforce…
Google’s AI technology, a threat to call-centre jobs Brief News July 27, 2018 Google partners with Cisco and Genesys to build artificial intelligence (AI) technology that will replace some of the work in call centres.
