Author: Puja Bothra | HRKatha

The culture of a place is determined by the attitude of its people, as well as their values and beliefs. In a workplace, culture manifests itself in the way people dress and speak, their beliefs, their daily work habits, customs, traditions, work ethics and experiences. Mangesh Bhide, head-HR, Reliance Jio says in his personal capacity, “Based on the operating philosophy and culture values of an organisation, a boundary condition is derived, which becomes the culture.” Alignment of employee culture with organisational culture Companies establish culture fitness of an employee by aligning their core values against that of the employee. “At…

Murali MS is the CFO at Capgemini. No, he is not the chief financial officer, but the chief fun officer! So, what does this unique position entail? The CFO engages employees across the length and breadth of the company with the ‘fun’ element, which is what the ‘F’ stands for. CFO’s role Murali’s role as the chief fun officer is to ensure a smile on the faces of the thousands of Capgemini employees working in India. It is an extraordinary goal, but the free-spirited CFO relies on the ‘F’ words to shoulder this responsibility, namely fun, family, food and fairy-tale…

The service industry has grown tremendously over the last two decades with the focus being the customer, who has been basking in all the attention and enjoying the position on the throne! Management books have only added to the customer’s power, highlighting in bold that, ‘The customer is king,’ and that the ‘The customer is the boss’. Companies persevere to teach employees dealing with customers to smile and be at their politest best all the time. Many have adopted zero tolerance policy to eliminate undesirable behaviour between employees and customers. But are customers reciprocating the same way? Companies are taking…

The scope of investigation on this subject takes us back to business practices that started with the Industrial Revolution — which gave birth to division of work and grouping of activities based on specialisation. Leadership was hierarchical, and the focus was on production. The scenario stayed the same for almost a century, and thereafter, the only thing that has remained constant in business is CHANGE. Technology has instigated this change, but companies have kept pace with it and now it is hard to say who is driving whom. The last decade has witnessed transformations unimaginable in the running of a…

Have you ever wondered what got you your job? Effective communication is where it all starts. From getting you a job it continues to play a key role in your personal growth and your employer’s growth. If you consider the company to be a vehicle, then communication forms its wheels, which can take it either forward or backward. “For internal communication we leverage our K-Connect Sessions which are held monthly. It is an interactive platform to bring everyone on the same page on our business performance and discuss future plans.” The pillars of communication which will take a company forward…