As part of its major expansion drive, Hexaware Technologies is looking at tapping talent from emerging cities. The tech firm has launched a delivery centre in Bhopal, another step towards growing its delivery network so as to provide clients with cutting-edge digital solutions across geographies and sectors.
According to Chinmoy Banerjee, corporate vice president & global head – banking and business process services, Hexaware, “We will harness local talent to serve our global clients, with the centre expected to grow from 250 employees to a 1,000-strong workforce within a year.” The launch of this new delivery centre is in line with the strategy “to move closer to where talent is available and help the organisation meet the growing demand in the market.”
Bhopal, which is an educational hub, serves as the perfect location given its proximity to major metropolitan cities, its air and road connectivity, and the presence of a pool of highly skilled IT professionals.
The centre will leverage people, processes and technologies to deliver value and exceptional customer experience. This approach utilises Hexaware’s operational expertise, domain knowledge and business process automation, harnessing the power of next-gen technologies such as Robotic Process Automation (RPA), Machine Learning (ML) and Artificial Intelligence (AI).
R Srikrishna, chief executive officer, Hexaware, is “highly optimistic that the Bhopal centre will open doors to fresh talent pools, offering IT & BPO professionals the chance to contribute their expertise in serving our global clientele.”
Clearly, the company “places immense importance on expanding into emerging cities as a fundamental aspect of its core strategy. This latest expansion “is a testament to its ongoing efforts to broaden our service network.”
Its ‘Revive and Thrive’ initiative will extend support to women professionals at its Bhopal centre too. This programme offers clear pathways to full-time employment for talented women who may have taken a break from their jobs for personal reasons.
Hexaware employs about 27,900 across its over 45 offices in 19 countries.
