- Deliver outstanding service by evaluating and responding to HR/employee queries in ServiceNow, ensuring timely and high-quality resolutions within defined SLAs.
- Provide troubleshooting and resolution for complex transactions, procedural issues, and data-related concerns; escalate HRIS-related issues as needed.
- Manage end-to-end offboarding processes and support a positive alumni experience.
- Accurately process data and job change transactions in the HRIS system within required timelines.
- Conduct audits and verify data accuracy by running and analyzing reports.
- Create and maintain process documentation and flowcharts to support operational performance improvements.
- Identify opportunities to improve service quality, efficiency, and responsiveness.
- Proactively escalate issues with potential broader impact to the appropriate teams for resolution.
Experience And Qualifications
- 3+ years of experience in a customer-facing operations role.
- Strong customer-oriented mindset, committed to delivering exceptional service.
- Effective communicator across multiple channels (e.g., phone, chat, email, and case management tools).
- Self-starter with a continuous improvement mindset and strong problem-solving skills.
- Flexible and adaptable to a dynamic, fast-changing environment.
- Detail-oriented with the ability to manage multiple tasks and deliver high-quality work.
- Strong prioritization skills, able to assess task urgency and impact effectively.
- Proficient in Microsoft Office, especially Excel; working knowledge of PowerPoint and Word.
- Eager to contribute to test-and-learn initiatives and process innovation.
- Ability to interpret and analyze HR data is a plus.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
About the company
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides. We create transformative tech that enables unforgettable experiences for all travelers, everywhere. Our trusted family of brands are known and loved by millions, and we power more trips than ?anyone else.? To learn more about our vision of a more open world through travel, visit www.expediagroup.com.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form or contacting your recruiter.
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact with. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply for job openings, is careers.expediagroup.com/jobs.
If you require customer service support to cancel, change or ask about a refund for your trip, you can connect with our 24/7 Virtual Agent through the following links:
Expedia: https://www.expedia.com/helpcenter
Hotels.com: https://service.hotels.com/en-us/
Vrbo: https://help.vrbo.com/
For additional assistance, direct message us on Twitter @ExpediaHelp with your itinerary number and email address: https://twitter.com/ExpediaHelp