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A panel of senior members from the industry – Rajesh Padmanabhan, Rani Desai, ES Srinivas, Sandip Ghose, Mahalakshmi R and Kamal Karanth – with diverse experience and expertise opine on what happiness means in the current times and how organisations can facilitate the same.  

Happy customers are made by happy employees. Hence, process experience for employees has to be that simple too. Sanchayan Paul, head of rewards–effectiveness and change, Vodafone, shares the secret recipe behind ensuring employee happiness at the workplace.

For HR to make people happy or to measure happiness, understanding these four chemicals – dopamine, oxytocin, serotonin and endorphin – and their importance in steering moods is very crucial.

The speakers were of the opinion that though technology can be used to one’s advantage by reducing the lead time for screening candidates and shortlisting the right fits, the human intervention and the process of face-to-face interviews can’t be totally undermined.