Can you just sit back and let generative artificial intelligence or GenAI do your work? Indeed, GenAI has been redefining workplaces worldwide. Sure, it has innumerable advantages, but not everyone trusts the technology! In fact, only 48 pr cent of the respondents of a survey by UiPath said they trust the outputs generated from GenAI tools. Only about 44 per cent believe that GenAI tools have the context needed from their business’s own data to support processes and drive value.
The trust in GenAi tools and outputs is maximum in Singapore (67 per cent), followed by Korea (63 per cent) and Hong Kong (62 per cent). The least trust in GenAI output is seen among workers in Japan (only 26 per cent), followed by Germany (47 per cent), and the US (48 per cent).
So what is it about using GenAI at work that worries respondents the most?
While 33 per cent said they were worried about the security risks of the technology, 31 per cent said they were worried about the accuracy, and whether they would be spreading misinformation by relying on it. About 21 per cent were concerned about the compliance risks of the technology, while 21 per cent said there was not enough governance to ensure proper use of the technology. Twenty-one per cent were worried the technology lacked the context needed to provide relevant responses to drive business processes.
Some (19 per cent) were concerned that GenAI would make their colleagues’ roles obsolete. An equal number believed they lacked adequate training or talent to support the use of the technology. There were concerns about the technology not being ethical among 17 per cent of the respondents.
Bias was another concern, with 13 per cent saying they thought outputs would be biased. While 16 per cent admitted to the insights from GenAI being great, they complained about still having to spend time doing tasks.
A good 55 per cent of the employees said their company had not trained them or offered any guidelines on how to use GenAI, while 54 per cent said their company did not have a policy on the use of GenAI tools or had not shared any information about the use of these tools.
In the absence of adequate guidance, organisations are clearly going to be more susceptible to AI bias, unethical AI use, as well as security risks. Without adequate training and awareness, there is risk of unauthorised or unregulated deployment of AI technologies within organizations, which may compromise data privacy, security and the ethical integrity of the organization.