Hinduja Global Solutions (HGS) the Bangalore-headquartered global solutions provider, is planning to hire 250 people in Canada. It is looking at expanding its team of customer service representatives, which has been catering to customers in Canada for over a decade now. It is also on the lookout for managers, including a human resource manager who will be required to handle the coordination of the team members.
Though the customer service representatives of HGS in Canada have been working from home for over 10 years, via an exclusive platform meant to cater to the needs of their primary clients, this is the first time hiring is being done locally for Quebec.
The positions are full-time and permanent, requiring the employees to work from home. Not only will they receive good salaries and benefits, but also health, vision and dental insurance. They will also be offered training, and opportunities to earn incentives and bonuses. The process of hiring is being carried out virtually.
Customer service has always been at the core of the operations of HGS, and now it will offer local expertise to companies in Quebec that wish to be known for their customer service.
The model of work followed by HGS requires interested candidates to possess high-speed internet connection at home and a private office space. The rest, that is, the computer and other peripherals, as well as online training support is arranged for them by the Company. Knowledge of French and English, ability to solve problems, excellent listening skills and ability to manage time are the skills that the candidates should possess. A positive attitude and knowledge of communication technology are also essential.