ICCS, the Indian BPO service provider, is gearing up to hire 1,000 employees in the next 12 months. The firm has an overall employee strength of 6,000, and is set to expand over the next one year, in the Indian market.
The Company is looking for talent across categories such as customer service, business acquisition, customer satisfaction surveys, and customer-engagement procedures.
ICCS leverages the power of artificial intelligence (AI) in business analytics and also to improve services such as speech-to-text analytics. Recently, the Company forayed into the RPA domain and is hopeful that this move will help streamline the workflow and the overall operations.
Divij Singhal, founder and CEO, ICCS, acknowledges that “It is due to our hardworking team that we have had a successful run so far”.
The team expansion will ensure that employees “have the support they need so as to drive the organisational growth and take it a notch higher”.
Singhal adds that “alongside actively recruiting new talent, we onboard 800 plus callers every month across multiple geographies so that we are able to serve our diverse customer base better”.
Anuj Gupta, president, ICCS, revealed that the Company has “started investing in R&D to come out with innovative tech-enabled solutions to offer all the more value-added services to our clients”.
The team hopes to develop a “product based on data analytics and AI, which will help improve the overall experience that we offer to our clients”. That is one reason behind this aggressive hiring, “so that we can carry forward our operations and strategies in the times ahead”.
Founded in 2005, ICCS focuses on a ‘partnership approach’, rather than merely delivering services.