ServiceNow has laid off hundreds of employees worldwide as part of a restructuring plan aimed at making the company more efficient. While the firm did not disclose the exact number, it is reported that the cuts represent a low single digit percentage of its workforce. With around 30,000 employees globally, this suggests several hundred roles have been affected.
The layoffs mainly hit technology and product teams. Some employees reported receiving separation notices by email early in the morning without prior warning.
In Dublin, staff reportedly joined a layoff related call where attendance lists and audio were restricted, leaving workers uncertain about the scale of impact. Posts on social media claimed the cuts could reach up to 3,000 globally, with teams in India among the first affected.
It is pertinent to mention here that ServiceNow has major offices and development centres in India, in Bengaluru, Mumbai, Gurugram and Hyderabad. In fact, its India workforce is probably amongst its largest, globally.
Earlier, in June, the enterprise software company had reportedly eliminated a three-figure number of roles.
CEO Bill McDermott has previously stated that ServiceNow intends to end 2026 with roughly the same headcount it started with, which indicates that the company may be balancing job cuts with new hiring. Specifically, ServiceNow is reducing certain positions while increasing recruitment for roles focused on artificial intelligence (AI).
The growing role of AI in reshaping workforce structures cannot be denied. ServiceNow’s approach reflects a broader industry pattern, where efficiency drives and AI investments are leading to workforce reshaping.