77% employees in services sector working virtually: Report

50% employees in India’s m a n u f a c t u r i n g sector are working virtually, reveals Aon India’s Salary Increase Survey 2021-22

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With more and more employers having to consider the remote working model for their workforces, most need to first find out which are the jobs that can be moved to the virtual mode. After all, convenience has to come without compromising on productivity. A significant 77 per cent employees in the services sector are already working virtually, while about 50 per cent in the manufacturing space are working virtually, reveals Aon India’s 26th Salary Increase Survey trends.

The report says that the top five functions that are transitioning to the hybrid or virtual models are: technology, HR, strategy planning, finance, business management/executive leadership.

And how do organisations decide which functions or jobs to move to the virtual environment? Well, 61 per cent decide on the basis of how low the complexity of job is, 53 per cent decide basis how little team collaboration is required, 65 per cent shift those jobs to virtual mode where the persons involved take end-to-end ownership and 60 per cent consider those jobs that require ad-hoc interactions.

Sector-wise, it is clear that most of the jobs that have moved to the virtual environment are those where requirement of client interaction is less or where customers do not have to be faced much. Almost 90 per cent of the employees in such jobs or sectors are still working from home.

In India, 67.9 per cent of employees are working from home, while 19.7 per cent are following a hybrid model and about 35.4 per cent are working from office.

In the manufacturing space, 51.5 per cent are working from home, 22.7 per cent are following a hybrid model and about 47.9 per cent are working from office.

In the services sector, 7.2 per cent have adopted work-from-home, 17.9 per cent hybrid and 34.9 per cent have chosen in-person working.

In the IT space, a whopping 92.8 per cent people are working from home, 13.4 per cent are following the hybrid model and 10.4 per cent are working from office.

In the retail space, only 37.9 per cent employees are working from home, which is understandable. About 12.6 per cent follow the hybrid model and the majority (65 per cent) work from office.

In the automotive sector too, majority (58 per cent) work in person and 41.5 per cent work from home. Only 3.3 per cent follow the hybrid model.

The survey saw participation from over 1350 organisations representing 39 industries across sectors — Hi-tech/information technology, e-commerce, professional services, financial institutions, FMCG/FMCD, hospitality, energy and so on.

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