More and more global companies are convinced that India is the perfect place to create a hub for global support services. That explains the number of global capacity centres or captive centres (GCCs) that are mushrooming in the country. According to a survey by NLB Services, global captive centres are “big on gender diversity”. In fact, a significant number of them keep in mind their agenda of promoting diversity while hiring. While some have specific gender preferences, a significant 68 per cent have no gender preference in hiring.
Such GCCs have policy-driven hiring initiatives that promote organisational diversity. About 22 per cent of the respondents prefer hiring men, while nine per cent admitted to preferring women.
A very small, one per cent are consciously seeking to hire LGBTQI+ candidates.
When it comes to methods of recruitment, about 22 per cent of those surveyed rate Recruitment
Process Outsourcing as the most preferred model for hiring. About 20 per cent follow the Build-Operate-Transfer model, which as per the report is the most popular model after the Recruitment Process Model. About 20 per cent of the global captive centres prefer to follow the Direct Hiring model, while the same percentage of respondents follow the Contractual Hiring model. Therefore, these two models are the third most popular models.
Yet another model, Hire-Train-Deploy, occupies the fourth position with 18 per cent of the GCCs embracing the same.
A whopping 78 per cent of the respondents say that global companies are setting up their GCCs in India to augment or create a superior talent pool. About 65 per cent believe that India is a scalable and reliable delivery hub for global support services. A significant 64 per cent choose India as the location for a GCC so that they can optimise costs. According to about 55 per cent, the global demand for radical innovation is the reason for choosing India as the site for GCC, and 49 per cent
stated global business-optimisation strategies as the other significant reason.
