How Genpact is engaging its workforce amidst lockdown

COVID-19 is impacting countries, communities, and individuals at an alarming rate and is teaching us lessons in humanity, prediction, action and collaboration. This is the time when a safe environment will help employees work remotely, without being worried, thereby increasing their productivity. And this will ultimately help organisations achieve their goals effectively and efficiently.

Organisations worldwide, including Genpact, are committed to the health and safety of their employees, clients, and the communities in which they operate. Therefore, they have been closely monitoring the coronavirus situation.

The professional services firm has taken some proactive steps to help keep its people, clients, vendors and the communities safe.

Piyush Mehta, CHRO, Genpact, shares,” On our voyage to build a safe and sound environment for our remote employees, we are hosting webinars— including parenting webinars— for employees. We have also initiated an internal website, where safety advice from the World Health Organisation (WHO) related to COVID-19 is shared with the employees.”

The Company has provided the employees with volunteering opportunities that give them a chance to help others and share their experiences. This also includes providing remedial classes and tutorials to underprivileged children over a wide range of video-conferencing tools.

This is an unprecedented time in the history of business. We are taking actions to preserve all possible jobs, and there could be pockets at the intersection of certain skills, geographies, and industries that could be at risk

Genpact is nowhere lagging when it comes to addressing the emotional needs of the employees. “We have set up a ‘Wellness Help Desk’ with trained psychologists for the employees to be able to deal with the stress and anxiety brought on by the Covid-19 outbreak,” Mehta adds.

“We have a 24/7 helpline for our employees in India, to provide emotional support and well-being. Through this helpline, there are 12 doctors available to Genpact India employees with similar support in the US with EAP hotline,” shares Mehta.

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Apart from ensuring safety for its employees, Genpact has also raised the bar when it comes to keeping its workforce engaged at all times, which is important to maintain the productivity levels.

Now that remote working has become the new normal, employees are finding it difficult to stay focused and maintain productivity, especially while they work from home.

With this objective in mind, Genpact has launched a new internal-engagement programme for its 90k + workforce globally, to highlight positive sentiment, generate a sense of pride and community for the work they do, and celebrate the culture, while also helping the employees work from home successfully.

As one of the leading professional services firms, Genpact has created a movement wherein employees share stories and moments that matter, showing little acts of kindness, and turning the  spotlight on them as an #EverydayHero, which is then featured on social-media handles, or in an internal newsletter.

On our voyage to build a safe and sound environment for our remote employees, we are hosting webinars— including parenting webinars— for employees

For companies such as Genpact, it has never been more important to have nimbleness and agility within the business. Mehta says, “Disruption actually has made the services we provide to our clients even more critical.”

Genpact is working closely with clients  from various sectors to fulfill their critical needs during these troubled times.

“Through rapid response teams, we are helping our clients and enterprises set up work-from- home capabilities within days for their global workforces. We are helping healthcare companies use predictive analytics to determine which locations need the deployment of life-saving devices at the right time,” states Mehta.  Similarly, for banks, the Company is providing continuous monitoring on the transactions, to address increased fraud risk across their portfolios.

As this is an alarming financial burden, jobs and employment are going to become a tricky and grim topic in the times to come. “This is an unprecedented time in the history of business. We are taking actions to preserve all possible jobs, and there could be pockets at the intersection of certain skills, geographies, and industries that could be at risk,” Mehta elucidates.

To the extent possible, the Company is leveraging its workforce mobilisation programme, TalentMatch, to solve the demand and supply challenges related to talent and staffing. This programme will match the existing and future opportunities in the Company with the skills and aspirations of its employees.