KFC has recently announced an initiative aimed at enhancing inclusivity and accessibility within its workforce. The fast-food chain has successfully trained over 17,000 employees in sign language.
This effort is part of KFC India’s Kshamata programme, which is designed to empower individuals while bridging gender and ability gaps in the workplace. Under this programme, the company has trained employees working at restaurants operated by its franchise partners, Devyani International and Sapphire Foods India.
The Kshamata programme underscores KFC’s commitment to fostering a diverse workforce. The company has set a goal to double the number of speech and hearing-impaired (SHI) employees by 2026, highlighting its dedication to providing equal opportunities for individuals with disabilities. This move not only aims to enhance the work environment for SHI employees but also promotes a culture of understanding and respect within the organisation.
To move ahead, the company plans to implement interactive kiosks at popular locations, which will allow consumers to learn how to order their favourite food items using sign language. This initiative is intended to promote inclusivity among customers, making dining experiences more accessible to everyone.
By actively engaging in programmes such as Kshamata, KFC is setting a precedent in the fast-food industry, demonstrating that inclusivity and corporate social responsibility can go hand in hand.
