[24]7.ai rolls out initiatives to help staff during pandemic

From helping set up a comfortable home office for employees, to arranging beds and oxygen for the infected staff, the Company has taken several measures to take care of its employees’ well being


[24]7.ai, a global intent-driven customer-engagement solutions company, has rolled out a host of initiatives to keep employees and their families safe during the pandemic.

Home office: Since March 2020, more than 80 per cent of the Company’s employees have been working from home. To ensure continuity of business and a seamless experience, [24]7.ai has provided employees with fully-loaded and compatible computers, corporate broadband and mobile phone reimbursements. Ergonomic furniture has also been provided at their homes to ensure that employees can without feeling any physical strain.

Helpline: The Company has set up e-mail and phone helplines for its employees and their families who need medical assistance, hospitalisation, home care, or any other COVID-related support to reach out for help. The Company connects them to a verified list of providers for beds, oxygen, urgent medicines, home care, plasma, food and any other need. The teams at [24]7.ai have been able to procure oxygen cylinders and concentrators for timely help for employees and their dependents. The Company has also partnered with hospitals to set up temporary COVID care centres, to support employees and their families in this time of urgent need.

Insurance: [24]7.ai provides its employees with insurance to financially help them in case they or their family members test positive for any strains of the COVID-19 virus.

Awareness: Tips on how to build immunity, and stay healthy and safe are shared with all team members. Continuous awareness and education programmes for staff are being conducted to ensure they are able to deal with the challenges if they test positive.

Mental health: Today’s disturbing and negative environment can impact a person’s mental health, [24]7.ai has partnered with MindHouse to combine techniques of yoga, meditation and nutrition to solve specific problems across women’s health, everyday wellness, chronic ailments and mental health. These sessions are open for employees and their families.

Consultancy: In-house doctors are available online to provide any medical assistance, advice and treatment to team members and their families.

Leave policy: In April 2020, [24]7.ai introduced special offs for lockdown situations, which can be compensated later with additional hours spread over a period of six months. It also provides fully-paid quarantine leave for the recovery period of employees found to be COVID-19 positive. If employees have no leave balance, [24]7.ai is granting them advance leaves to handle difficult lockdown situations. The ‘Gift of time’ policy allows employees to donate their leaves to colleagues who are in need and have exhausted their quota of leaves.

Welfare: Employee welfare has always been the key focus at [24]7.ai. The Company will roll out its annual increment cycle as per corporate policy. In addition, it plans to pay out a performance-linked bonus plan to its staff.

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