The Group is expanding its business globally, for which it is beefing up its leadership team.
Servion Group, a specialist in customer experience management, has appointed David Raj as its CHRO. Based out of Chennai, and as part of the executive officer group, he will be responsible for global HR for both the Group companies – Servion and Acqueon.
Raj moves in from CSS Corp where he was SVP and CHRO. He comes with over 26 years of diverse experience which includes manufacturing, IT and finance. In the past he has worked with companies such as Murugappa group, Rane & Polaris, Virtusa.
His experience spans across all geographies and functions including start-ups, change management, acquisition & merger initiatives, IPO process, setting up near shore centers as well as managing talent across Europe, US and Asia.
Raj has a Masters degree in Social Work from Loyola College, Chennai.
Meanwhile, the Servion Group is on a expansion mode and is beefing up its leadership team at the same time. On a hiring spree, Servion has hired more than 200 people in the past four months.
The company wants to ride on the factors that video and visual-based technology is expected to replace 60 per cent of the existing customer management business services across traditional and nonvisual digital channels and that the market adoption of mobile apps and chat within the business process is estimated to increase by 300 per cent by 2020.
Sameet Gupte, CEO, Servion says, “We continue to execute as per our growth plans. This includes strengthening our workforce to meet our expanding customer base and market innovation needs through R&D. As we move to the next level, we will continue to build an exceptional leadership team. We are confident that Raj’s rich experience and proven leadership skills will enable us to build the right people culture and processes required to scale.”
Raj adds, “Servion is a part of an interesting marketplace, which is transforming every day. This is a crucial stage and I look forward to build Servion into a strong employer brand and cultivating a dynamic talent pool.”