Amazon is committed to creating truly inclusive workplaces and how! Assistive technologies, including screen readers, magnifiers, refreshable Braille displays, text-to-speech tools, speech recognition software, high-contrast/low-vision setups, and mobility aids are just some of the facilities it offers. There are also height-adjustable desks, accessible meeting consoles, tactile identifiers, and low-reach storage to support employees with mobility or dexterity challenges.
The company’s corporate email system is fully compatible with standard screen readers, allowing those with visual impairment to read and manage email effectively.
Tactile navigation systems and textured floor markings guide the visually impaired from the entrances to the key areas such as workstations, break rooms and restrooms. Accessibility to apps and devices is ensured with digital features such as voice control, enlarged text, closed captions, customisable speech speed, and accessible badge readers.
New buildings are also equipped with multi-sensory cues in corridors and elevators for intuitive navigation.
Accessibility is ensured from the start through the ‘Born Accessible’ approach, which embeds inclusive design into every stage of product development to ensure that internal tools work seamlessly for employees and associates with disabilities.
Even the internal software and communication platforms support screen readers, keyboard-only navigation, high-contrast modes, and other accessibility features.
Everyday accessibility practices are promoted across teams, such as adding alt text to images so screen-reader users can access visual content. Product teams are required to demonstrate compatibility with assistive technologies, and we provide accessibility for office hours and expert SME support to help teams design inclusively and avoid regressions as platforms scale globally.
The ‘Ampowered’ programme offers e-learning in Indian Sign Language (ISL), with weekly ISL activities to build awareness. the ‘Aurora programme, developed with nonprofit partners, supports neurodiverse youth through skill training, internships and job placement. Amazon believes in making mobility easier and independent for wheelchair users and providing them with meaningful work opportunities in its operational workforce. Its sites are accessible to delivery partners with disabilities and enables their smoother integration into the ecosystem.
Amazon India focuses on extending beyond gender diversity to include underrepresented groups such as women, LGBTQIA+, military veterans, and people with disabilities. The commitment to diversity is reflected in the company’s policies, programmes and initiatives, all aimed at promoting diversity, equity, and inclusion in the workplace.