Eyewear retailer Lenskart has issued a public apology and introduced a new workplace style guide after facing criticism online over an internal grooming document. The earlier version, which went viral, appeared to restrict employees from wearing certain religious and cultural symbols, sparking widespread concern and calls for a boycott.
Peyush Bansal, founder, Lenskart, clarified that the document circulating online was outdated and did not reflect the company’s current stance. Building on this, Lenskart has now released a revised “In-Store Style Guide” that openly welcomes employees to wear symbols of faith and tradition at work. The updated guidelines specifically include items such as bindis, tilak, sindoor, kalawa, mangalsutra, kada, hijab, and turbans.
The company explained that making the guidelines public was part of its effort to be transparent and reassure both employees and customers. With more than 2,400 stores across India, Lenskart emphasised that its workforce represents diverse backgrounds and traditions, and the new policy is designed to reflect that inclusivity.
The controversy highlighted the importance of workplace policies that respect cultural identity and employee rights. By revising its guidelines, Lenskart has committed to ensuring that future policies, training materials, and communications align with values of diversity and inclusion.
After all, employee-related policies must be sensitive to cultural practices and quick corrective action can help rebuild trust. The updated style guide is intended to create a more welcoming environment for staff, reinforcing the company’s commitment to inclusivity and respect in the workplace.