Does your organization operate along functional lines? This might be great for building deep expertise in a firm, but not ideal for encouraging collaboration and idea generation. A solution crafted in one function can often only be implemented to the detriment of another function. For example, salespeople might successfully invent new ways to sell more, but perhaps using methods that compliance finds unacceptable. Nedbank, one of the largest banks in South Africa, offers a unique perspective on how to use design thinking to restructure operations to benefit both employees and customers. Brinsley du Plessis and Douglas Lines, executives in business…
Author: Liz Mellon
Liz Mellon
Liz Mellon has worked in leadership development for 25 30 years. She co-founded the first overseas office for Duke Corporate Education in London in 2000 and later served as Regional Managing Director India. She is currently Chair of the Editorial Board of Dialogue, Duke Corporate Education’s global magazine, and Executive Director of Authentic LeadershipOriginal Strategy Ltd.