Nextiva, the Unified Customer Experience Management (Unified-CXM) company, is all set to launch a 35,000-square-feet innovation hub in Bengaluru as part of its global expansion plans. Having managed to more than double its headcount in India to 300 in over a year, Nextiva is now rapidly trying to hire at least 150 more people in the country, to support its next wave of global product innovation.
The new facility is Nextiva’s largest outside the US, reinforcing India’s role as a core engine of the company’s global product and technology strategy. The hub will serve as a centre of excellence, driving the development of the company’s next-generation platform capabilities and product innovation.
According to Tomas Gorny, co-founder and CEO, Nextiva, “This isn’t just about expansion, it’s about acceleration. Our teams in India are building foundational AI technologies that will redefine how businesses connect with their customers globally. This is where category-defining innovation is happening.”
India leads several key areas of Nextiva’s product roadmap. A major new AI-led CX innovation, primarily developed in India, is getting ready for launch globally later this year.
Nextiva’s India-based team is integral to its core platform development, which currently supports over 10 billion customer interactions annually across 100,000+ global businesses.
This expansion also includes the full integration of Simplify360, the AI-powered, social-first customer experience platform. Simplify360, which was acquired by Nextiva in 2023 is now operating fully under the Nextiva brand, bringing deep domain expertise in AI, social, and multichannel CX to the global platform.
“India is not just our fastest-growing region but a strategic centre for our AI and product roadmap,” said Senthil Velayutham, chief product and technology officer, Nextiva. According to him, “Our new office in Bengaluru is where we’re building the future of customer experience—intelligent, scalable, and designed to meet the complexity of tomorrow’s business challenges.”
Nextiva powers over a million users and billions of interactions annually through its AI-powered customer experience platform.
