Salesforce, the US cloud software giant, has reportedly cut jobs, although the company has not made a public announcement. Media reports suggest fewer than 1,000 roles were affected, with departments such as marketing, product management, data analytics, and its Agentforce AI product hit the hardest. Several employees confirmed their layoffs on LinkedIn.
The company has also reshuffled its leadership team. Six new executives have been appointed to replace five who left since December, taking charge of key businesses such as Agentforce and Slack. Marc Benioff, CEO, Salesforce had earlier commented that AI had allowed the company to reduce its support staff from 9,000 to about 5,000 employees. Salesforce had already cut 4,000 customer-support jobs in September 2025, leaning more on AI to handle tasks once managed by people.
The company’s spokesperson reportedly described Salesforce as a “talent engine,” stressing that succession planning ensures continuity in its strategy.
However, Salesforce has also adjusted its approach to AI. After facing reliability issues with large language models, confidence among executives is said to have dropped. As a result, the company is shifting focus from generative AI to more predictable automation methods in its Agentforce product.
These layoffs come at a time when other major tech firms are also reducing staff. Amazon, for instance, announced 16,000 job cuts worldwide in January this year, citing increased use of AI tools. Salesforce is scheduled to release its Q4 results on 25 February, which may provide more clarity on the impact of these changes.
In short, Salesforce is cutting jobs, reshaping leadership, and rethinking its AI strategy as it balances efficiency with trust in technology, while facing the same pressures as other tech giants in the industry.
