Bengaluru has cemented its position as India’s top hub for Global Capability Centres (GCCs), accounting for 36 per cent of the GCC workforce in the first two quarters of FY25. The city’s dominance is largely attributed to its thriving high-tech sector, which comprises 37 per cent of the total workforce.
In addition to technology, professional services such as banking, financial services, insurance (BFSI), and consulting firms contribute 21 per cent, while the manufacturing sector, focused on automotive and electronics, adds 10 per cent. This highlights Bengaluru’s expanding role in both global technology and manufacturing industries.
Hyderabad is emerging as a key player in the high-tech sector. High-tech activities account for 45 per cent of Hyderabad’s GCC workforce, with a strong emphasis on digital transformation through technologies such as cloud computing, artificial intelligence (AI), cybersecurity, blockchain and data analytics. The city is positioning itself as a hub for tech innovation, with growing investment in automation, robotics and blockchain.
Mumbai and Pune are also strengthening their presence. Pune is fast becoming a critical hub for automotive innovation, while Mumbai remains a key centre for capital markets and financial services, particularly in areas such as data mining, predictive analytics, and big data solutions. The high-tech sector dominates in these cities, contributing 33 per cent of their combined GCC workforce, while the automotive sector accounts for 22 per cent.
Delhi-NCR also holds a substantial share, accounting for 22 per cent of the total GCC workforce. The region’s GCC headcount is driven by the software, platform, and high-tech sectors, each contributing 2022 per cent. Delhi-NCR is also notable for its strong presence in the oil and gas industry, which accounts for 6.5 per cent of the workforce, with rising demand for expertise in AWS, Azure, data modelling, and IoT platforms.
Growth in sectors such as healthcare, BFSI and retail continues to be robust, with compound annual growth rates (CAGR) exceeding 30 per cent between 2021 and 2023. Despite the overall slowdown in the IT sector during the same period, the GCC software and internet sectors are expected to maintain a steady CAGR of 6.2 per cent by 2027. Retail and e-commerce are projected to see even stronger growth, with a forecasted CAGR of 8.4 per cent, followed by the healthcare sector at 7.5 per cent. These trends highlight the growing importance of GCCs as drivers of innovation and job creation across multiple industries.
