Air India employees, from junior staff to CEO Campbell Wilson, will soon travel in economy class for domestic work trips. This change, effective 1 April for senior executives and 1 June for all other staff, is part of a new policy announced by the Tata-owned airline.
The decision aims to prioritise premium seating for paying customers, reflecting the airline’s focus on revenue growth and customer satisfaction. Air India has seen a surge in demand for business class seats since Tata took over in 2022. Employees may still upgrade to business or premium economy if seats remain available 50 minutes before departure.
Previously, staff travelling for work often enjoyed guaranteed business class seats. The new approach aligns with Air India’s broader strategy of optimising resources and enhancing customer experience. While the airline sees it as a step towards operational efficiency, some employees view it as a significant shift in workplace perks.
The policy change comes amid Air India’s ongoing transformation efforts. The airline recently merged with Vistara and invested heavily in fleet upgrades and improved in-flight services. With the domestic aviation sector experiencing consistent annual growth of 10-12 per cent, Air India is attempting to position itself as a premium carrier for passengers.
As the airline continues its post-privatisation journey, the move signals a firm commitment to maximising customer satisfaction and strengthening financial performance. Employees now face a leaner travel experience, reflecting the company’s evolving priorities in a competitive aviation market.
