Firstsource Solutions has roped in Shamita Mukherjee for the role of chief human resources officer (CHRO). In this assignment, she will lead people enablement for the global provider of business process management (BPM) services, which is an RP-Sanjiv Goenka Group company.
Mukherjee has moved to Firstsource Solutions after a long and successful association with Infosys that lasted about two decades.
This alumna of XLRI Jamshedpur began her career as a humble management trainee working for Titan from 1993 to 1995. She then headed human resources for LG Electronics for a year before joining IonIdea as head of human resources, based out of the US for three years.
In 2001, she co-founded Think Harbor Consulting and served as practice director for two years.
She began her association with Infosys BPM in 2003, heading international HR for seven years.
In 2010 she moved to Mercer as business head-South Asia.
June of 2012 saw her back with Infosys as senior VP and global head, total rewards, based out of Bangalore. Over a decade into this role, she was elevated to CHRO, Infosys subsidiary companies.
She was made CHRO, BPM, Infosys, in October of 2024.
Now, in her new role at Firstsource, Shamita Mukherjee will help drive agile workforce strategies, cultivate future-ready skills, and further a culture that embraces continuous learning, adaptability, innovation and a growth mindset.
Ritesh Idnani, managing director & chief executive officer, Firstsource, is relying on Mukherjee’s “robust experience in people management” to bring in “best practices, leveraging technology, and fostering a culture rooted in employee-centricity and engagement.” He is confident she will “help ensure our people strategy evolves alongside rapid technological change, balancing the power of automation with the strength of human potential to build a workforce defined by adaptability, innovation and growth.”
As CHRO, Mukherjee is looking forward to be part of Firstsource “at this juncture when the industry needs to radically transform itself, especially in its people structures and practices. With its UnBPOTM strategy gaining traction, I’m enthused to define and lead people practices that complement this transformation.
HRKatha wishes Shamita Mukherjee all the best in her endeavour!
