ICCS, the Indian BPO/BPM service company, is gearing to hire 7,000 people in the next 12 months. Its 6,600+ executives working out of its eight delivery centres manage about 15 million customer interactions every month.
The Company is on the lookout for talent in various areas including customer support, operations, outbound and inbound support, market research, HR, finance, marketing, customer satisfaction surveys and so on.
Founded in 2005, ICCS has grown by 25 per cent year over year since 2013. I generated Rs 115 crore in revenue in 2021–2022, and aims to attain 175 crore by the end of this financial year.
Technological advancements, geographic expansion, and forays into new industry verticals are also on the cards.
Divij Singhal, founder and CEO, ICCS, shared that the Company, also onboards “500 plus callers every month across multiple geographies so that we are able to serve our diverse customer base better.
The Company, had, in April 2022, announced plans to hire a 1,000 people by the end of this fiscal, for its Hyderabad centre —its second base ? which already had a 500-strong workforce at the time.
The diversified portfolio of the Company covers government, fintech, DTH, e-commerce, banking, FMCG and more. Its solutions include back-office services, chat and e-mail, finance and edtech, BFSI, insurance, accounting, tech support, and recruitment process outsourcing.
Other areas of expertise include customer onboarding, retention, collections, customer service through omnichannel support, and automation of chat and email field support.
