Every incident is a learning and at the same time an opportunity to prove oneself. Following the United Airlines fiasco, the carrier had a golden opportunity to display the right leadership attitude, which it unfortunately failed to take advantage of. So what was the missed opportunity?
The real pleasure for a corporate mother-in-law leader is to stress out others by the virtue of their authority. Negotiating employee happiness with unrealistic and impatient demands is at the core of their leadership. They convert an organisation into a dungeon.