Imagine a workplace where artificial intelligence is not just a tool but a trusted partner, revolutionising how people learn and grow. At Infosys, this vision has become a reality. With a workforce exceeding 300,000 employees, the global IT services leader has integrated AI into its learning ecosystem, creating a culture of personalised, dynamic, and purpose-driven training.
Central to this transformation is the LEX, an AI-powered platform that tailors learning experiences to each employee’s unique career path.
Thirumala Arohi Mamunooru, executive vice president and head of education, training, and assessments, Infosys, explains, “To address the unique learning needs of each employee, we’ve embedded artificial intelligence and machine learning into our internal training platform.”
LEX maps an employee’s current skill set and future aspirations, aligning them with the company’s strategic goals. It curates individualised learning paths that close skill gaps, enabling employees to remain competitive and thrive at every stage of their careers.
“To address the unique learning needs of each employee, we’ve embedded artificial intelligence and machine learning into our internal training platform.”
Thirumala Arohi Mamunooru, Executive Vice President and Head – Education, Training, and Assessment, Infosys
Managers play an essential role by nominating employees for training programmes that align with both personal growth and organisational priorities.
The three horizons framework
Infosys’ approach to workforce development is guided by a forward-looking framework for skill governance. The company categorises skills into three horizons to ensure a proactive response to industry evolution.
Horizon 1 encompasses skills nearing obsolescence, which are gradually phased out.
Horizon 2 focuses on skills currently in demand but expected to lose relevance in the near future.
Horizon 3 targets futuristic skills, such as artificial intelligence and other advanced technologies.
By anticipating shifts in the industry, Infosys ensures its employees are equipped with the knowledge and abilities needed to stay ahead of the curve.
A comprehensive competency model
Arohi describes the company’s skill categorisation as a way to go beyond merely reacting to technological disruptions. By predicting and proactively addressing these changes, Infosys helps employees transition seamlessly into emerging roles while keeping the organisation competitive. This foresight extends to AI literacy, which is no longer confined to technical roles. A three-tier AI readiness framework ensures employees across all functions are equipped to work with AI effectively.
The first tier, called AI Aware, provides foundational knowledge of AI concepts like generative AI, language models, and tools such as Copilot and Code Whisperer, ensuring employees in all roles can leverage AI to enhance their productivity.
The second tier, AI Builder, trains employees to adapt AI technologies to specific business contexts. Participants learn to deploy AI models using techniques such as Retrieval-Augmented Generation, optimising workflows across the organisation.
The third tier, AI Master, focuses on advanced training for employees tasked with designing, implementing, and managing sophisticated AI systems. These individuals develop expertise in areas such as AI infrastructure and data governance, enabling Infosys to create tailored AI solutions for its clients’ most complex challenges.
“AI literacy is no longer a luxury for technical roles alone,” Arohi notes. “Every employee must either be a consumer or creator of AI, regardless of their function.”
Practical training across roles and levels
This systematic integration of AI is evident across different roles and industries. In service lines such as application development and quality engineering, employees learn to use AI to streamline processes and boost accuracy. In sectors such as banking, insurance, and healthcare, AI training enables teams to develop innovative solutions that redefine their industries. The organisation’s leaders are also integral to this transformation.
The AI for Leaders programme equips senior executives with the tools needed to champion AI adoption while aligning it with broader business objectives. Through partnerships with institutions like the Kellogg School of Management, Infosys ensures its leadership remains agile and forward-thinking in navigating AI-driven change.
Recognising the importance of interpersonal skills in a tech-driven world, Infosys has integrated AI into soft-skills development as well. AI-powered simulators provide employees with real-time feedback, helping them hone essential communication and negotiation skills. This approach ensures that employees are not only technically adept but also effective collaborators in team and client settings.
AI literacy begins from the first day of employment at Infosys, with entry-level employees receiving foundational training across more than 50 technology streams. Meanwhile, senior leaders focus on strategic deployment and managing disruption, ensuring they can effectively guide their teams through AI-driven transformations. This cohesive approach positions Infosys as a global leader in workforce development, ensuring employees are well-prepared for the challenges and opportunities of an AI-dominated future.
“At Infosys, AI isn’t just a tool; it’s the fabric of a future-ready workforce,” Arohi emphasises. By embedding AI into every facet of its learning and development strategy, Infosys has set a benchmark for how organisations can cultivate talent in an era of rapid transformation. Through foresight, personalisation, and a commitment to continuous growth, the company ensures its workforce remains resilient, adaptable, and primed for success in the ever-evolving digital landscape.